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ODiTY OUTSOURCING SERVICES COMMITMENTS CUSTOMER EXPERIENCE NEWS Client Cases

Leading contact center player in Madagascar, France, the UK and South Africa.

ODiTY announces the acquisition of AreYouNet

ODiTY announces the acquisition of AreYouNet

NEWS

ODiTY accelerates its growth through a fundraising and the acquisition

The Customer Relationships Revolution

The Customer Relationships Revolution

NEWS

Creating new contact opportunities that are more positive than just ...

ODiTY, a company founded on passion and inspiration

ODiTY, a company founded on passion and inspiration

NEWS

A train ticket to Rueil or a flight to Cape Town or Madagascar may be ...

Case study

Insurance

Client Cases

Discover our Insurance expertise

BPO

BPO

Client Cases

Discover our BPO expertise.

e-Commerce & Retail

e-Commerce & Retail

Client Cases

Discover our expertise supporting Retailers and e-Commerce players.

Portraits

Portraits

ODiTY

International Women’s Day is the occasion to introduce you to some of ...

Areas of Expertise

Areas of Expertise

ODiTY

ODiTYs’ teams, who are experts in your industry, provide you with custom ...

An International Group on a Human Scale

An International Group on a Human Scale

ODiTY

ODiTY is an alternative player in Customer Relationship and Customer ...

ODiTY, Customer Experience Designer

ODiTY, Customer Experience Designer

ODiTY

ODiTY works with its customers in a multilingual (14 languages) and ...

Team

Team

ODiTY

Customer Relationship experts lead ODiTY with a common desire: support ...

ODiTY
Business Process Outsourcing – Back-office operations

Business Process Outsourcing – Back-office operations

expertise

At ODiTY, we are experts Multichannel Customer Relation experts, but ...

Consumer Insights

Consumer Insights

expertise

Test your offerings and measure satisfaction, as well as dissatisfaction, ...

Digital Solutions

Digital Solutions

expertise

Design and develop technology solutions for your ultra connected and ...

Multichannel Customer Relationship

Multichannel Customer Relationship

expertise

As an ambassador for your brand, ODiTY qualifies and transform your ...

Our Offerings
expertise
Human Capital

Human Capital

commitments

At ODiTY, we believe it’s important to help collaborators grow and provide ...

Standards and certifications

Standards and certifications

commitments

Our approach to quality and our development policy target bringing our ...

Corporate Social Responsibility

Corporate Social Responsibility

commitments

ODiTY supports initiatives that further access to education, development, ...

ODiTY is now a member of BPESA

ODiTY is now a member of BPESA

expertise

Because our approach to quality and our development policy target are ...

experience
ODiTY and Tourism

ODiTY and Tourism

expertise

Discover our multi-channel solutions for memorable travel experiences!

Event Management

Event Management

experience

Solutions for targeted traffic & lead generation

The 10 Best Ted Talks of 2016

The 10 Best Ted Talks of 2016

experience

Each year, dozens of people take the stage at TED to share their stories

The top 10 most beautiful stores of 2016

The top 10 most beautiful stores of 2016

experience

In-store experience is an essential part of customer experience…

Outsourcing destination of the year

Outsourcing destination of the year

experience

According to Global Sourcing Association (GSA), South Africa : « Outsourcing ...

On its five-year anniversary, ODiTY is now present in South Africa!

On its five-year anniversary, ODiTY is now present in South Africa!

experience

We created ODiTY on 11 November 2011, five years ago. I wanted to celebrate ...

ODiTY on RFI!

ODiTY on RFI!

experience

Madagascar is now home to around fifteen companies specialised in…

Customer Experience as Seen by Three Industry Leaders

Customer Experience as Seen by Three Industry Leaders

experience

AccorHotels, Axa, and Voyages-SNCF. The managers in charge of Customer ...

Omni-channel shopper journey

Omni-channel shopper journey

experience

Retail best practices: Give your customers a smooth, uninterrupted Omni-Channel ...

Thoughts About Insurance in a Digital World

Thoughts About Insurance in a Digital World

experience

Impact of digital on the supply, pricing and consumption of insurance

Energize Your Student, Alumni and Business Relationships

Energize Your Student, Alumni and Business Relationships

experience

School and higher education are central to the development of the economy, ...

How ODiTY started by Benoît Vorilhon

How ODiTY started by Benoît Vorilhon

experience

Five years ago, we decided to invest in the future of Customer Relationship ...

ODiTY: The Only Service Provider in Madagascar with ORIAS Accreditation

ODiTY: The Only Service Provider in Madagascar with ORIAS Accreditation

experience

ODiTY is the only service provider in Madagascar with ORIAS accreditation, ...

TranquiLoue: My Start-up accelerated by ODiTY

TranquiLoue: My Start-up accelerated by ODiTY

experience

My name is Jean-Claude Le Bourdais. Like lots of people, I decided to ...

Customer Experience of the Future: More Human, More Digital, and On-Demand

Customer Experience of the Future: More Human, More Digital, and On-Demand

experience

The future of Customer Experience is clearly… but not only digital. ...

Customer Experience: new categorical imperative facing daily reality

Customer Experience: new categorical imperative facing daily reality

experience

As we all read and hear more or less everywhere, Customer Experience ...

The Secrets of Top-Notch Customer Service

The Secrets of Top-Notch Customer Service

experience

And what if customer service wasn’t a cost center but an investment ...

Turning the Customer’s Words into Action

Turning the Customer’s Words into Action

experience

"The Customer’s Words in Action" was the topic at a round-table discussion ...

Hyper-Personalized Customer Experience: The Latest in the Customer Relationship?

Hyper-Personalized Customer Experience: The Latest in the Customer Relationship?

experience

An online store that changes its look based on the customer’s profile, ...

Interview with Benoit Vorilhon

Interview with Benoit Vorilhon

experience

"A sophisticated, multichannel system focused on Customer Experience." ...

Customer Experience : It’s All About State of Mind

Customer Experience : It’s All About State of Mind

experience

For a while now, when company executives or marketing directors are ...

Data Drives Customer Service in the Auto Industry

Data Drives Customer Service in the Auto Industry

experience

The auto industry has made a gradual move toward digitizing the Customer ...

Social Listening: Market Research of the Future

Social Listening: Market Research of the Future

experience

Social listening on the social networks is the process of monitoring ...

Know the Difference between Customer Service and Customer Experience

Know the Difference between Customer Service and Customer Experience

experience

The term “customer experience” is ubiquitous in business these days. ...

Happy blood – November 2016

Happy blood – November 2016

NEWS

Only 20 minutes to save a life

ODiTY 5 year anniversary

ODiTY 5 year anniversary

NEWS

Our 5 year anniversary took place in Antanarivo with…

We’re hiring !

We’re hiring !

NEWS

ODiTY is looking for its perfect match

September 8, 2016: Inauguration of the ODiTY Group’s Headquarters

September 8, 2016: Inauguration of the ODiTY Group’s Headquarters

NEWS

For those of you who were unable to attend (and for others, too!) on ...

ODiTY Madagascar Celebrates the National Holiday

ODiTY Madagascar Celebrates the National Holiday

NEWS

ODiTY Madagascar celebrated the country’s national holiday with young ...

The 2016 4L Trophy with ODiTY

The 2016 4L Trophy with ODiTY

NEWS

ODiTY sponsored Team 831 with Thomas and Nicolas for their participation ...