Leading contact center player in Madagascar, France, the UK and South Africa.
ODiTY Group is hiring !
ODiTYLast job offer : Project Manager
ODiTY announces the acquisition of AreYouNet
NEWSODiTY accelerates its growth through a fundraising and the acquisition
The Customer Relationships Revolution
NEWSCreating new contact opportunities that are more positive than just ...
ODiTY, a company founded on passion and inspiration
NEWSA train ticket to Rueil or a flight to Cape Town or Madagascar may be ...
Havas Voyages
Case StudiesOnline survey : How to measure the impact of campaigns for on-line traffic ...
Insurance
Case StudiesDiscover our Insurance expertise
BPO
Case StudiesDiscover our BPO expertise.
e-Commerce & Retail
Case StudiesDiscover our expertise supporting Retailers and e-Commerce players.
Make some space for the women of ODiTY Group
ODiTYInternational Women’s Day is the occasion to introduce you to some of ...
Portraits
ODiTYInternational Women’s Day is the occasion to introduce you to some of ...
Areas of Expertise
ODiTYODiTYs’ teams, who are experts in your industry, provide you with custom ...
An International Group on a Human Scale
ODiTYODiTY is an alternative player in Customer Relationship and Customer ...
ODiTY, Customer Experience Designer
ODiTYODiTY works with its customers in a multilingual (14 languages) and ...
Team
ODiTYCustomer Relationship experts lead ODiTY with a common desire: support ...
Discover
ODiTY Group History
Business Process Outsourcing – Back-office operations
expertiseAt ODiTY, we are experts Multichannel Customer Relation experts, but ...
Consumer Insights
expertiseTest your offerings and measure satisfaction, as well as dissatisfaction, ...
Digital Solutions
expertiseDesign and develop technology solutions for your ultra connected and ...
Newsletter
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Multichannel Customer Relationship
expertiseAs an ambassador for your brand, ODiTY qualifies and transform your ...
Our Offerings
A 360° “Customer Experience” Strategy
Human Capital
commitmentsAt ODiTY, we believe it’s important to help collaborators grow and provide ...
Standards and certifications
commitmentsOur approach to quality and our development policy target bringing our ...
Corporate Social Responsibility
commitmentsODiTY supports initiatives that further access to education, development, ...
ODiTY is now a member of BPESA
expertiseBecause our approach to quality and our development policy target are ...
DIGITAL & CX TRENDS
Check out ODiTY’s selection
ODiTY and Tourism
expertiseDiscover our multi-channel solutions for memorable travel experiences!
Event Management
experienceSolutions for targeted traffic & lead generation
The 10 Best Ted Talks of 2016
experienceEach year, dozens of people take the stage at TED to share their stories
The top 10 most beautiful stores of 2016
experienceIn-store experience is an essential part of customer experience…
Outsourcing destination of the year
experienceAccording to Global Sourcing Association (GSA), South Africa : « Outsourcing ...
On its five-year anniversary, ODiTY is now present in South Africa!
experienceWe created ODiTY on 11 November 2011, five years ago. I wanted to celebrate ...
ODiTY on RFI!
experienceMadagascar is now home to around fifteen companies specialised in…
Customer Experience as Seen by Three Industry Leaders
experienceAccorHotels, Axa, and Voyages-SNCF. The managers in charge of Customer ...
Omni-channel shopper journey
experienceRetail best practices: Give your customers a smooth, uninterrupted Omni-Channel ...
Thoughts About Insurance in a Digital World
experienceImpact of digital on the supply, pricing and consumption of insurance
Energize Your Student, Alumni and Business Relationships
experienceSchool and higher education are central to the development of the economy, ...
How ODiTY started by Benoît Vorilhon
experienceFive years ago, we decided to invest in the future of Customer Relationship ...
ODiTY: The Only Service Provider in Madagascar with ORIAS Accreditation
experienceODiTY is the only service provider in Madagascar with ORIAS accreditation, ...
TranquiLoue: My Start-up accelerated by ODiTY
experienceMy name is Jean-Claude Le Bourdais. Like lots of people, I decided to ...
Customer Experience of the Future: More Human, More Digital, and On-Demand
experienceThe future of Customer Experience is clearly… but not only digital. ...
Customer Experience: new categorical imperative facing daily reality
experienceAs we all read and hear more or less everywhere, Customer Experience ...
The Secrets of Top-Notch Customer Service
experienceAnd what if customer service wasn’t a cost center but an investment ...
Turning the Customer’s Words into Action
experience"The Customer’s Words in Action" was the topic at a round-table discussion ...
Hyper-Personalized Customer Experience: The Latest in the Customer Relationship?
experienceAn online store that changes its look based on the customer’s profile, ...
Interview with Benoit Vorilhon
experience"A sophisticated, multichannel system focused on Customer Experience." ...
Customer Experience : It’s All About State of Mind
experienceFor a while now, when company executives or marketing directors are ...
Data Drives Customer Service in the Auto Industry
experienceThe auto industry has made a gradual move toward digitizing the Customer ...
Social Listening: Market Research of the Future
experienceSocial listening on the social networks is the process of monitoring ...
Know the Difference between Customer Service and Customer Experience
experienceThe term “customer experience” is ubiquitous in business these days. ...
Happy blood – November 2016
NEWSOnly 20 minutes to save a life
ODiTY 5 year anniversary
NEWSOur 5 year anniversary took place in Antanarivo with…
We’re hiring !
NEWSODiTY is looking for its perfect match
September 8, 2016: Inauguration of the ODiTY Group’s Headquarters
NEWSFor those of you who were unable to attend (and for others, too!) on ...
ODiTY Madagascar Celebrates the National Holiday
NEWSODiTY Madagascar celebrated the country’s national holiday with young ...
The 2016 4L Trophy with ODiTY
NEWSODiTY sponsored Team 831 with Thomas and Nicolas for their participation ...
